Write to us at appromiser@protonmail.com. Tell us which device you use and, if something went wrong, what you were doing. A screenshot helps. We read every message.
Common questions
How do I get Premium back on a new iPhone or iPad?
Open Magitile, go to Profile › Settings › Restore purchases, or Profile › Magitile Premium and tap Restore. Use the same Apple Account you bought it with.
How do I cancel Magitile Premium?
Subscriptions are managed by Apple: open Settings on your device, tap your name, then Subscriptions › Magitile. Premium stays on until the end of the period you paid for.
The photo did not count all my tiles.
Lay the tiles apart on a plain surface, so they do not touch or overlap, and take the photo from straight above. You can always correct a count with the plus and minus buttons.
My set has a shape Magitile does not list.
Tell us which shape and which set: we add new shapes and sets to the app as people ask for them.
How do I turn off the notifications, or change the language?
Open Magitile, go to Profile › Settings. The New models switch turns the notification on or off; Language opens the app’s page in your device’s Settings, where you pick its language.
Where are Restore, Rate and Share?
Rate and Share are in the Profile. Restore is under Profile › Settings, and on the Premium page too. Help in the Profile opens this page.
Does counting my tiles from a photo upload it?
No. The photo is read on your device and never leaves it.
How do I delete my account?
In Magitile, go to Profile › Settings › Delete account. This removes your account and the information linked to it.
Requirements
Magitile runs on iPhone and iPad with iOS 18 or later. Counting tiles from a photo works on every supported device; on devices with Apple Intelligence it also helps with tiles that overlap.
More
See how we handle your information in the Privacy Policy, and how subscriptions work in the Terms of Use.